Shipping policy

Shipping Policy

Thank you for shopping with VII Sparrows. Every order is prepared with care, and we appreciate the opportunity to serve you.

Processing Time

Orders are typically processed within 2–5 business days before shipment. During new product launches, holidays, or promotional events, processing times may be slightly longer.

Shipping Times

Once your order has shipped, estimated delivery times are:

United States: 3–7 business days
Delivery times may vary based on your location, weather conditions, carrier delays, or seasonal demand.

A tracking number will be provided once your order has been shipped whenever available.

Multiple Shipments

Because our products may be fulfilled from different production partners or warehouses, your order may arrive in multiple packages. If this happens, you will receive tracking information for each shipment.

Shipping Rates

Shipping costs are calculated at checkout based on the items purchased, shipping destination, and selected shipping method.

Incorrect Shipping Addresses

Please verify your shipping address before completing your purchase. VII Sparrows is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is the responsibility of the carrier. If your package appears lost or significantly delayed, please contact us and we will gladly assist you in working with the carrier to resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can review your claim and provide a resolution as quickly as possible.