Refund policy
Return & Refund Policy
At VII Sparrows, we want you to be confident in your purchase. Because many of our products are made to order, please review our return policy before placing your order.
Returns
Due to the custom and made-to-order nature of many of our products, we do not accept returns or exchanges for:
- Incorrect size ordered by the customer
- Change of mind
- Buyer’s remorse
- Color preference after purchase
Please review product descriptions and sizing charts carefully before ordering.
Damaged or Defective Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If the claim is approved, we will provide a replacement or refund at no additional cost.
Books & Journals
Books and journals may be returned only if they arrive damaged, defective, or if the incorrect item was received.
Refunds
Approved refunds will be issued to your original method of payment. Depending on your financial institution, refunds may take 5–10 business days to appear after they have been processed.
Order Cancellations
Orders may only be canceled before production has begun. Once production has started, orders cannot be canceled because they are made specifically for you.
Lost Packages
If your package is lost during transit, please contact us. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.
Contact Us
If you have any questions regarding your order or this policy, please contact us through our Contact page or by email. We are committed to providing excellent customer service and will do our best to make things right whenever possible.